Support by experienced IT consultants
An IAM environment that functions as well as possible makes your working life easier and is entirely in line with our company philosophy of ensuring a very high level of customer satisfaction. We are also happy to be there for you beyond project completion and support you in maintaining an optimally functioning system landscape.
Especially for critical processes, such as the transition from development to production, we gladly provide you with our know-how and manpower.
Our employees monitor and optimize your systems for security, performance, and stability in an ongoing process.
Your ideas and wishes are our top priority. We can check your systems manually as part of a health check. Also, automated continuous monitoring is possible. In this case, our IDABUS monitoring is used. Both manifested and impending deviations can be detected and, if necessary, rectified directly within the framework of an existing support contract. We are happy to contribute our decades of experience here.
The following support services are available on demand
- MIM remote calls of priorities 1-3
- MIM on-site support operations of priorities 1-3
- Variants of service hours 9×5 (08:00-17:00) or 24×7
- Possibility of combining different contract variants
Our support content and support contracts at a glance
- Support for the installation of hotfixes
- Updates of IDABUS software components
- Checking of the running operation of the MIM environment and if necessary smaller Change Requests possible
- Support in daily operation
Examples of different contract variants
Contact us
We offer
- German and English speaking support
- Support staff are all experienced IT consultants
- 24x7 support possible
- Specially secured premises in the IDABUS support
- Security certifications of the employees up to U3 level
- Operational support possible
Let us advise you personally
- Germany +49 8122 892 089-66
- info@idabus.com