SUPPORT
WITH A SUPPORT CONTRACT YOU ARE ALWAYS ON THE SAFE SIDE

Support by experienced IT consultants

An IAM environment that functions as well as possible makes your working life easier and is entirely in line with our company philosophy of ensuring a very high level of customer satisfaction. We are also happy to be there for you beyond project completion and support you in maintaining an optimally functioning system landscape.

Especially for critical processes, such as the transition from development to production, we gladly provide you with our know-how and manpower.

Our employees monitor and optimize your systems for security, performance, and stability in an ongoing process.

Your ideas and wishes are our top priority. We can check your systems manually as part of a health check. Also, automated continuous monitoring is possible. In this case, our IDABUS monitoring is used. Both manifested and impending deviations can be detected and, if necessary, rectified directly within the framework of an existing support contract. We are happy to contribute our decades of experience here.

The following support services are available on demand

Our support content and support contracts at a glance

In addition to the Foundation variant, the Customer Edition offers the following features:
Support for problem solving
Early detection and response in case of problems in the MIM environment.
  • Support for the installation of hotfixes
  • Updates of IDABUS software components
Analysis of the MIM system environment and preparation of recommendations by our experts.
  • Checking of the running operation of the MIM environment and if necessary smaller Change Requests possible
  • Support in daily operation

Examples of different contract variants

Standard

  • Base price plus billing according to time and effort
  • Service hours 9x5 or 24x7
  • Technical hotline

Premium

  • Base price incl. 40 hours for remote calls of priority 1
  • Service hours 9x5 or 24x7
  • Technical hotline

Contact us

We offer

Let us advise you personally

We will be happy to answer any questions you may have on support and will provide you with an individual offer according to the requirements.